Handing it to the Ops Manager
Mario calls this "the biggest mistake." "Operations managers are just too busy. They have too much going on... it's the first thing to drop."
For Amazon DSP owners
Get paid the top rate on every package in 90 days.
Without dumping the scorecard on your Ops Manager or doing it yourself.
TrustBridge places a screened operations professional in your DSP who owns your scorecard every week. They pull the data, train your team, coach your bottom performers, document every write-up and report to you. You stay in control. You just stop carrying it.
- 3DSPs moved to Fantastic Plus
- 6+ moEvery client has stayed past 6 months
- 19Professionals placed
- 7DSPs onboarded a month
You built a real operation. So why does it still run through you?
You have an Ops Manager. Maybe an HR manager, a fleet manager, station managers and trainers.
Real managers. Still overloaded.
And the scorecard? It's the first thing to drop.
A truck goes down. Five people call out. A rescue goes out. And the scorecard work waits until next week.
Then the score slips. And you're back in the data at night, trying to figure out who did what.
What that looks like on a normal week
- Your Ops Manager is buried in call-outs, replacements and punch changes.
- You sift through data before every coaching call and work from the bottom up "until I ran out of time."
- New hires learn from whoever trained them, not from what Amazon grades.
- Bad habits creep in, because nobody is catching them every week.
- Write-ups happen when someone has time, not every time.
The real problem
You don't fully trust the important work will get done right unless you stay involved.
So you become the follow-up system. The reminder system. The bottleneck.
What you've probably tried
Bonuses and incentives
In Mario's words: "You're not going to bonus your way into Fantastic Plus."
Senior drivers or field managers as trainers
They teach their own way. Ask a driver where they learned a habit and you hear, "My trainer."
Doing it yourself
It works until you run out of hours.
You moved the work. You didn't move the ownership.
The fix
Give the scorecard one owner, with a proven, repeatable system.
Your scorecard tier isn't a grade. It's your pay rate.
Amazon pays your DSP per package. Your scorecard tier sets the rate.
That's not a bonus. That's what you get paid.
| Scorecard tier | Amazon pays per package |
|---|---|
| Great | $0.12 |
| Fantastic | $0.19 |
| Fantastic Plus | $0.27 |
What the jump is worth at 50,000 packages a week
| Tier jump | Per package | Per week | Per year |
|---|---|---|---|
| Great to Fantastic | +$0.07 | $3,500 | $182,000 |
| Fantastic to Fantastic Plus | +$0.08 | $4,000 | $208,000 |
| Great to Fantastic Plus | +$0.15 | $7,500 | $390,000 |
Same drivers. Same vans. Same routes. Your costs don't go up when your tier does. So almost all of that is margin.
Do your own math
(New rate minus old rate) × packages a week × 52 weeks.
Don't know your weekly volume? Routes a day × packages a route × 7. Most DSPs land somewhere between 25,000 and 125,000 packages a week.
And the time
Owners tell us they spend 15 to 20 hours a week on the scorecard. That's 750 to 1,000 hours a year.
Rates and scorecard weights are set by Amazon and can change. Figures shown are examples, not a promise of earnings.
Three DSPs. Three trips to Fantastic Plus.
Mario's DSP in Manhattan
Mario reached Fantastic Plus within 90 days of working with TrustBridge. He started with one professional. He now has three.
A DSP we've worked with for 2 years
The owner, we'll call her Dana, was stuck at Great. She went from Great to Fantastic Plus.
A DSP that started with us 9 months ago
They weren't hitting Fantastic Plus until TrustBridge got involved. Now they are.
Retention: Every client has stayed past 6 months. We've never lost a DSP once they onboarded.
More from Mario
"Am I gonna use up all the time?... what am I afraid of? Let me just try. And then I started and it never looked back."
"I would say the VA does 90% of the work and I come in the last 10."
"There's plenty of problems that were just solved without me."
"Scorecard is my baby."
"Instead of me spending hours going through the data just to figure out who needs help, the VA can do 90% of that work. I can come in for the 10% where my experience or authority actually matters."
"You're not replacing your managers. You're making your managers more effective."
"I think owners would underestimate how much responsibility a good remote team can actually take off their managers."
"You don't realize how much of your operation you're personally carrying until you start taking those things off your plate."
"It brings a lot of time back for me and my team and it just relieves us of a lot of minutia kind of tasks."
"Now there are problems that get solved without me even being involved."
"Once you start looking at your operation and asking, 'Does this actually have to be done by somebody physically at the station?' you realize how much can be handled remotely."
"Start somewhere. Once you see it working, you'll find more and more places where they can help."
Mario owns a 150-person Amazon DSP in Manhattan.
The Scorecard Engine: what your professional does every week
Your professional works inside your operation, with access to your data and your team chat, and owns the scorecard from day one.
Scorecard management
- Pull your scorecard data every week
- Rank bottom performers by name
- Prep the info for every coaching conversation
- Book the coaching sessions
Score Leak Audit
- A written breakdown of which metrics are costing you points
- The names of the drivers and walkers behind each leak
Scorecard University
- Driver Track: On-Road Safety
- Walker Track: 4-week quality training
- Completion tracked by name
Bottom-Up Coaching
- One-on-one coaching for bottom performers every week
- Built from each person's own scorecard data
- You step in only for the calls that need you
The Paper Trail
- Every violation documented
- Every write-up follows the same progression: warning, suspension, termination
- Quality checks, so nobody gets away with lobby dumping again
The Station Playbook
- Your training, coaching and write-up processes written down
- Any new manager can run them on day one
- Your way, made repeatable
The 10% Check-In
- What moved
- Who got coached
- Who got written up
- The few decisions that actually need you
Ops Manager support
- Your professional works side by side with your Ops Manager
- Your managers keep authority. We do the work underneath them.
With consulting (optional)
- Nate's custom plan for your DSP
- Nate's oversight until the top rate holds
The Scorecard Engine Roadmap: 3 stages, 9 steps, 90 days
Stage 1
Scan
Weeks 1 to 2
This is where the guessing stops. You go from "my score dropped and I don't know why" to a named list of problems, with someone in charge of fixing them.
The Scorecard Owner
A screened professional is in your seat on the scorecard, with access to your data and your team chat, and owns it from day one.
The Score Leak Audit
Get a written breakdown of exactly which metrics are costing you points, and the names of the drivers and walkers behind them.
The Never-Drop Rhythm
Every week, the data is pulled, bottom performers are ranked, and coaching sessions are booked, without you or your Ops Manager touching it.
Stage 2
Sharpen
Weeks 3 to 8
This is where your team finally knows what Amazon grades, and the score starts moving. Training sets the standard, coaching closes the gap, and the paper trail keeps everyone honest.
Scorecard University
Every driver finishes the On-Road Safety track and every walker finishes the 4-week quality track, with completion tracked by name.
Bottom-Up Coaching
Your bottom performers get one-on-one coaching every week, built from their own scorecard data, while you only step in for the calls that need you.
The Paper Trail
Every violation is documented, every write-up follows the same progression, and nobody gets away with lobby dumping again.
Stage 3
Sustain
Weeks 9 to 12
This is where Fantastic Plus stops depending on who showed up that week. The system is written down, you stay in control in a fraction of the time, and the score holds.
The Station Playbook
Your training, coaching and write-up processes are written as SOPs that any new manager can run on day one.
The 10% Check-In (Owner Hammer)
One short weekly summary shows what moved, who got coached, who got written up, and the few decisions that actually need you.
The Fantastic Plus Lock
You hit Fantastic Plus, and every new hire goes through Scorecard University in their first week so you stay there.
We train on what Amazon grades. Not on what your last trainer remembers.
Driver Track: On-Road Safety
On-Road Safety is 47.5% of the scorecard. So that's where we start.
| What Amazon grades | Share of the scorecard |
|---|---|
| Speeding | 11.7% |
| Seatbelt off | 11.7% |
| Sign and signal | 11.7% |
| Following distance | 7.5% |
| Distractions | 5.0% |
Built around Netradyne events, so drivers see exactly what the camera catches and why it costs points.
Walker Track: 4 weeks of quality
RTS (Delivery Completion)
DNR (Delivery Success Behavior)
CDF and lobby dumping
POD acceptance
How it runs
- Every driver and walker finishes their track
- Completion is tracked by name
- Every new hire goes through it in their first week
- Training is branded for your DSP
Why it matters
Safety pays twice. Every law a driver stops breaking raises your score and lowers the odds of an accident, a claim or an injury.
Scorecard weights are set by Amazon and can change. We update the training when they do.
We do 90% of the work. You keep 100% of the authority.
- Your managers keep their authority. Your professional works underneath leadership, not over it.
- You get one short summary a week. Read it in minutes.
- Only the decisions that need you come to you.
- Every write-up follows your rules, the same way, every time.
- Your processes get written down, so the business doesn't depend on who showed up that week.
"I can't do them all day long but I know they're getting done."Mario
We hire problem solvers, not task-doers.
Every applicant has to solve a scavenger hunt just to get their résumé read.
If they can't figure it out, we never see the résumé.
That's how we find people who own a process instead of waiting for instructions.
Every professional is screened and trained by TrustBridge before they start with you.
Pay for the professional. Add consulting only if you want results tied to your pay.
Option 1
The Professional
A Scorecard Owner runs the Scorecard Engine in your DSP every week.
$1,733 a month per professional (full time)
- 3-month minimum
- No setup fee
- No placement fee
Option 2
The Professional + Nate's Consulting
Everything in Option 1, plus Nate's custom plan for your DSP, his oversight, and the weekly owner accountability, until the top rate holds.
$1,733 a month per professional
Plus 5% of the per-package gain above your starting tier
- 12 months, then month to month
- Leave any time after that with 30 days' notice. No questions asked.
- This is the option the 90-day promise applies to.
How the consulting fee works
- Your baseline is the tier you're at when consulting starts. Great is the default. If you're below Great, your baseline is Great.
- No gain, no fee. You only pay in weeks Amazon pays you above your baseline.
- Start at Fantastic? You only pay if we move you to Fantastic Plus.
- Already at Fantastic Plus? There's no fee. Option 1 keeps you there.
Example at 50,000 packages a week
| Move | Extra pay to you a week | Consulting fee a week | You keep |
|---|---|---|---|
| Great to Fantastic | $3,500 | $175 | $3,325 |
| Fantastic to Fantastic Plus | $4,000 | $200 | $3,800 |
| Great to Fantastic Plus | $7,500 | $375 | $7,125 |
For every extra dollar Amazon pays you, we keep a nickel.
You pay for the professional who does the work. Nate only gets paid when you get paid more.
Why some owners pick each one
- Some owners want to hand the scorecard off for good. Option 1.
- Some want a plan built for their DSP and someone accountable for the result. Option 2.
Value comparison
A comparable US hire runs about $115,000 a year in total employer cost, about $9,600 a month. Your professional is $1,733 a month, about 18% of that.
What we put on the line
The Score Leak Audit Session guarantee
If we can't find you at least $1,000 a week you're leaving on the table, you get your $299 back.
The professional replacement guarantee
If our professional is not a good fit, we will replace them with a candidate at no extra charge.
The consulting guarantee
If your pay doesn't go up, the consulting fee is zero. No gain, no fee.
We only work with 7 new DSPs a month. Here's who fits.
This is for you if
- You own an Amazon DSP in the US
- You have 70 to 150+ people on the team
- You'll give us access to your scorecard data and team chat on day one
- You have managers in place, and they're overloaded
- You care about your scorecard
- You'll give it about 10% of your time: one short check-in a week
- You're coachable and you hold people accountable
This is not for you if
- You want someone to run the company for you
- You don't have managers or any systems yet
- You want a cheap task-doer, not someone who owns a process
- You don't care about the scorecard
What this is not
- Not "we run your operation from overseas." You keep control.
- Not a replacement for your managers. It makes them more effective.
- Not a basic assistant who waits for instructions. It's someone who owns the scorecard.
- Not a payroll service. The scorecard comes first.
- Not another bonus program. You can't bonus your way into Fantastic Plus.
Run a FedEx ISP or another last-mile operation?
The Amazon scorecard is specific to Amazon. But the bottleneck is the same: too much still runs through you and your managers.
A TrustBridge operations professional can take over the work that doesn't have to happen at the station:
- Driver training tracking and completion by name
- Safety and performance coaching prep from your own data
- Documentation, write-ups and the paper trail
- SOPs for training, coaching and discipline
- Scheduling, call-outs and replacements
- Payroll prep, timekeeping and punch changes
- Employee meetings and coaching follow-up
- A weekly owner summary
"Anything you can do remotely you can pass it off."Mario
Pricing: $1,733 a month per professional, 3-month minimum, no setup fee. The 90-day top-rate promise and the consulting fee apply to Amazon DSPs only.
Once the scorecard holds, most owners hand off more.
Mario started with one professional. He now has three.
"We started with payroll... Then we moved into scheduling. Then scorecards. Then training. Then SOPs. Then employee meetings and coaching."Mario
For new clients the order is: scorecard first, then the rest.
What owners add next
- Scheduling: call-outs, replacements and the weekly schedule. Mario calls it "a seven day a week annoying thing."
- Payroll prep and timekeeping: punch changes and payroll prep. It used to take Mario's Ops Manager "2, 3, sometimes four days" a week.
- Training: keeping Scorecard University running for every new hire.
- SOPs: more of your operation written down.
- Employee meetings and coaching: prep, follow-up and notes.
"Stop thinking about it as hiring somebody just to do one task. Start with the things that are taking up your time."Mario
Start with the Score Leak Audit Session
A paid working session. We run the Score Leak Audit live on your own scorecard.
You walk away with
| What you get | Value |
|---|---|
| The Score Leak Audit on your scorecard | $997 |
| Your top 3 leaks, ranked | $397 |
| The names behind each leak | $397 |
| A written 90-day plan | $4,997 |
| Total value | $6,788 |
| Your price | $299 |
Guarantee: if we can't find you at least $1,000 a week you're leaving on the table, you get your $299 back.
What happens after
At the end, we ask one question: "How confident are you that you'll fix this on your own?"
If you're confident, take the plan and run it. It's yours.
If you're not, we'll show you both ways to work with us.
The $299 session fee is separate and does not count toward month one.
Why it's limited: we onboard only 7 DSPs a month, so every professional gets placed and trained right.
Free and low-cost ways to start
The free Score Leak Audit one-pager
A one-page self-audit you run on your own scorecard. Find where your points are leaking in under 10 minutes.
The Points-Back Driver System: $47
The recorded video of our Scorecard University Driver Track:
- The Big Three (speeding, seatbelt, sign and signal)
- Space and Focus (following distance and distractions)
- The Netradyne Replay
Why $47? "I want you to see how we train." It's education, so there's no guarantee.
Questions owners ask
Am I really going to have enough work for them?
Mario asked the same thing. "Am I really going to have enough work for them? That was one of my concerns." He started with one professional and now has three. The scorecard alone is a full week of work: data, training, coaching and write-ups.
Won't I have to manage them? That's more work for me.
No. Your professional owns the process and reports to you once a week. You step in for the 10% that needs your authority.
Can a remote person really do this?
Ask what actually has to happen at the station. Pulling data, ranking performers, prepping coaching, tracking training, documenting write-ups and writing SOPs can all be done remotely. "I think owners would underestimate how much responsibility a good remote team can actually take off their managers." (Mario)
Will I lose visibility or control?
No. You get a weekly summary of what moved, who got coached, who got written up and what needs you. Your managers keep their authority.
Isn't it faster to just do it myself?
For a week, maybe. Then a truck goes down, five people call out, and the scorecard is the first thing to drop again. The point is that it happens every week, whether you have time or not.
Will they care about my business the way I do?
We hire problem solvers. Every applicant solves a scavenger hunt just to get their résumé read. And if a professional isn't a good fit, we replace them at no extra charge.
Are you replacing my Ops Manager?
No. "You're not replacing your managers. You're making your managers more effective." (Mario) Your professional takes the scorecard grind off your Ops Manager's plate.
How fast will I see results?
The roadmap runs 90 days. Weeks 1 to 2 find the leaks. Weeks 3 to 8 train and coach. Weeks 9 to 12 lock it in. Mario reached Fantastic Plus within 90 days.
Is the 90-day promise for both options?
The promise to get you paid the top rate on every package in 90 days comes with Option 2, the professional plus Nate's consulting. Option 1 is the professional running the system for you.
How does the consulting fee work?
5% of the per-package gain above your starting tier, only in weeks you're paid above it. Great is the default baseline. No gain, no fee.
What if I'm already at Fantastic Plus?
Then consulting wouldn't earn anything, and you don't need it. The professional on his own keeps you there.
Is there a setup fee?
No. No setup fee and no placement fee.
How long is the commitment?
Option 1: a 3-month minimum. Option 2: 12 months, then month to month, and you can leave with 30 days' notice, no questions asked.
What do you need from me to start?
Access to your scorecard data and team chat on day one, and about 10% of your time: one short check-in a week.
What if the professional isn't working out?
We replace them with another candidate at no extra charge.
Why only 7 DSPs a month?
Every professional is screened and trained by us before they start. We don't take on more than we can place and support right.
Do you work with FedEx ISPs or other last-mile companies?
Yes, for operations support. The scorecard promise and the consulting fee are built for Amazon DSPs.
What's the first step?
Book the $299 Score Leak Audit Session. If we can't find you at least $1,000 a week, you get your $299 back.
Give the scorecard one owner.
Every week your score stays where it is, Amazon pays you the lower rate on every package.
Find out exactly where your points are leaking, who's behind it and what it's costing you.
If we can't find you at least $1,000 a week, you get your $299 back. We onboard only 7 DSPs a month.
TrustBridge Talent is not affiliated with or endorsed by Amazon. Per-package rates, scorecard tiers and metric weights are set by Amazon and may change. Examples on this page are illustrations, not a promise of earnings. Client results depend on the DSP's starting point, volume and participation.